Samsung Surabaya Service Center, Full Address and Phone Number : TypesTrucks

Samsung Surabaya Service Center, Full Address and Phone Number

Are you looking for information about the address of Samsung Surabaya service center? Samsung is one of the world’s leading electronics manufacturers originating in South Korea. In Indonesia itself, Samsung is known as a brand of smartphones and other electronic products with competent quality.

As stated in the company’s objectives, Samsung is committed to providing consumers with the best and professional products and services. Especially in the face of the new normal like now.  The service center continues to strive to provide excellent service so that customers can continue to use their devices optimally.

As an effort to maintain its position as the largest electronics company in the world, Samsung has also provided several service center locations in Indonesia, including Surabaya. Moreover, Surabaya is considered the second metropolitan city after Jakarta, so it is not difficult to find the location of Samsung Surabaya service center.

In mid-2020, Samsung has also introduced a Smart Service service that allows customers to consult in person. For those of you looking for detailed information about the address and phone number of Samsung’s service center in Surabaya, here we   provide more information.

Address List of Samsung Service Center in Surabaya

This electronic goods manufacturer has been present in the Indonesian industry since 1969 and so far its expansion has been getting bigger. If you are also a consumer of this brand, know the list of Samsung Surabaya service centres that serve repairs such as smartphones, TVs, washing machines, cameras and other electronic goods. Here is a list of references:

  1. Samsung Service Centre – Surabaya

-Cyfeiriad: Jl. Sulawesi Rhif 55, Gubeng, Gubeng, Surabaya, Dwyrain Java

-Phone: +62 800 1128888

-Operating hours: Monday-Saturday (08:30 – 17:00 WIB)

  1. Samsung Authorized Service Center – Marina Plaza

-Cyfeiriad: Marina Plaza, Jl. Margorejo Indah Utara Rhif 99, SidosermoWonocolo, Surabaya, Dwyrain Java

-Phone: +62 821-3210-9562

-Operating hours: Daily (10:00 – 20:00 WIB)

  1. Samsung Service Center (WTC)

– Cyfeiriad: WTC SBY, Jl. Plaza Boulevard, Embong Kaliasin, Kec. Genteng, Surabaya

– Phone: +62 31 5491999

-Operating hours: Daily (10:00 – 20:00 WIB)

  1. Samsung Service Center – Tunjungan Plaza 6

-Cyfeiriad: Tunjungan Plaza 6 Samsung Experience Store, 3 Rhif 7, Kedungdoro, Tegalsari, Surabaya -Rhif ffôn: +62 800 1128888

-Operating hours: Daily (10:00 – 20:00 WIB)

  1. Samsung Service Center – Supermall

-Cyfeiriad: Surabaya Supermall 1af Llawr Rhif 136-138, Jl. Puncak Indah Lontar II, Babatan, Wiyung,

-Phone: +62 31 7392368

-Operating hours: Daily (11:00 – 20:00 WIB)

  1. Samsung Service Center – Galaxy Mall Surabaya

-Cyfeiriad: Galaxy Mall 3, Lt.3 Rhif 324 -325, Jl. Dr. Ir. H. Soekarno Rhif 178, Mulyorejo, SBY

-Phone: +62 800 1128888

-Operating hours: Daily (13:00 – 20:00 WIB)

  1. Samsung Service Center – Pakuwon Mall

-Address: Mall Pakuwon Pakuwon Food Society Level 2 No. 135-136, Babatan, Wiyung, Surabaya

-Phone: +62 800 1128888

-Operating hours: Daily (10:00 – 20:00 WIB)

Samsung Service Center Service Center Service Center Mathau o Wasanaeth

Through  Samsung Surabaya’s service  center, customers can get repair services, consultations and other interests directly to the above address. Especially for those  of you who happen to be visiting the mall, you can stop by the service center because it’s a place in the mall. Samsung’s customer care service provides two service models, namely:

  1. Smart Services: Services specifically related to smartphones, such as product consultation, data transfer, software updates, and other issues. You can enjoy services like this for free.


  1. Service Center: Samsung Surabaya service center also provides repair services such as spare parts problems, product warranty, or others related to repair. For its own cost it is adapted to the type of repairing or replacing parts.

Did you know, in  this new normal era, almost all Samsung service centers in Indonesia are equipped with mobile phone disinfection services using UV rays. So that the phone will be free of germs, viruses and bacteria when it is finished serving. Service centres in Surabaya have also become part of this service and of course there is no cost.

Customer Service Services digitally

For those of you who are worried if you have to go directly to Samsung  Surabaya’s service center, you can take advantage of this brand’s digital CS services. For special service centres in Surabaya, you can contact directly the number we have listed above and of course there are phone fees at normal rates.

In addition, Samsung also provides a contact center that you can  contact for consulting or other interests. Interestingly, you can enjoy toll-free phone service. Here is Samsung’s center phone number information:

Free Credit Service:

  1. 0800-112-7777 >> for Mobile Device and B2B consultation
  2. 0800-112-8888 >> for consultation with all product categories

Services are charged (may be from overseas):

  1. 021-56997777 >> serves consultation on all types of products including smartphones and other electronic devices.

For Samsung’s call center number above, you can get in touch at any time because it has 24-hour operating hours Monday to Sunday. So,  for those of you who happen to need an urgent consultation, you can get in touch via one of the numbers above.

Online Customer Service and Social Media

Before visiting Samsung Surabaya’s service centre,  you can also contact customer service online or through the official social media admin. Reporting from the official page, here is a list of Samsung CS online that can be contacted:

  1. 24-hour Live Chat that can be accessed via Samsung’s official website at
  2. WhatsApp Chat

Customers can also contact Samsung CS via the WA number at 0818-0215-5777. This service is also available 24 hours a day including public holidays.

  1. Line

In addition to chatting via WA, users can also connect to Samsung CS via Line with Samsung Indonesia account name.

  1. Promise of Service

Samsung also offers services to customers who want to create a service schedule without having to wait in line. In fact, later you can also check the status of the repairs. For information about this service, you can  look directly at Samsung’s web.

Regarding the list of Samsung Surabaya service center social media accounts  , you can check the following account names:

  1. Facebook: Samsung New Zealand
  2. Trydar: @SamsungID
  3. Youtube: Samsung New Zealand
  4. Instagram: samsung_id

Above we have  mentioned the complete list of Samsung service centres  in Surabaya along with information about contac call centres and social media accounts.  For those of you who use Samsung, it never hurts to note some of the important information above. So, if you need customer care services at any time, you’re not confused about finding the number or address of the service center.

For those experiencing problems or want to consult about different Samsung brand electronic products , you can visit one of Samsung Surabaya’s service centres as mentioned above.

Read More :