New Telkomsel call center to improve service quality
The presence of a new Telkomsel call center, namely Caroline or customer care online, is something that is highly appreciated by consumers. This is not surprising because the service provided can actually make consumers. One form of service provided is non-stop for 24 hours.
This service certainly makes it for consumers to feel safe and well-being. Otherwise, consumers can submit all complaints and problems without being limited to time. Consumers can file complaints flexibly without fear of being out of work hours. It is indisputable that call centers play an important role for the company’s loyal customers.
Not only as a platform for meeting customer complaints, the call center also plays a role in providing valuable education and information from the company. This makes it clear that consumers do not have to repeatedly check for various sources to get the truth about information. In addition, there is also an opportunity to increase sales of businesses with attractive offers.
Telkomsel Call Center for Loyal Customers
For Telkomsel’s new call center policy, exactly for August 2017, Telkomsel customers were able to contact number 155 for service centers. To use the service at number 155, no krona or free charge is charged.
The lack of taxes or fees certainly delights consumers. Consumers do not need to create a specific budget to use the service. Consumers are free to complain or request information about the product.
This is, as stated by telkomsel’s director of customer service, that telkomsel’s new Call Centre plays a very important role, not only as a division for handling complaints and complaints from customers. But also as a counterweight to the latest products that have been put on the market.
This means that once there is a product that has been put on the market, but it turns out that there are still barriers or even not ready, the call center manager’s role in providing education and services becomes very important. So that its existence cannot be punished in a company.
The range is very important to support other departments such as marketing or sales. After marketing or sales, consumers offer products, the call center plays a role in serving complaints, barriers, and complaints related to products that have been available through marketing or sales.
How to contact the new Telkomsel call center
Contacting the new Telkomsel call center is of course different than before. Especially for call center contacts for August 2017 or about four years ago. For Telkomsel customers, both sympathetic and as card users, if you want to contact the call center, you can go to the number 188.
Changing the service number from 155 to 188 has definitely become the company’s policy. To contact call center number 188 and connect to the customer service manager, you are obviously charged a very friendly fee in your pocket, which is Rp. 300 for a call. Of course, the prices are very cheap.
It is not necessary to prepare a large credit facility. If you have a credit of only Rp. 5,000, you can already use the service without being limited in time, which means if necessary. So there’s no need to worry about losing a lot of credit.
Caroline, Telkomsel’s new and advanced call center
The new Telkomsel call center is Caroline. Caroline stands for customer care online. As an integrated service for all Telkomsel customers, Caroline provides an adequate service. The service lasts 24 hours non-stop. Caroline has also spread to big cities and will definitely increase its scope considering that the number of Telkomsel customers is also very high.
Based on data from Telkomsel, they revealed that Caroline receives a lot of calls each month. That’s about 1.4 million subscribers. Great numbers don’t come as a surprise. This is considered comparable to the number of telkomsel consumers with a spread in various cities and regions.
Of the approximately 1.4 million consumers, according to statistics, more than 90% of existing calls can be connected directly to service managers very quickly. This is less than 15 seconds. A team of service managers does not have to question the main capabilities of the company’s products.
In order to provide the best service, Telkomsel provides not only an understanding of the company’s products but also the culture of an area. Understanding local culture is the key to providing customer service. So managing or managing consumers with a certain and different culture is not difficult for Caroline’s bosses.
This is what makes consumers in various regions get the best service. Consumers also feel comfortable, although they have a different cultural background than the officials. Because officer Caroline is able to adapt and has the best adaptability.
Caroline’s contact numbers vary by customer. Good for domestic and foreign customers Telkomsel cards for collaborative traders. You can search for official information on the telkomsel website to get the correct contact number and you can contact you.
Managing business relations, a system for managing good relationships with customers
Caroline has a new Telkomsel call center system, i.e. business relation management. The importance of the system for business organizations is indisputable. The management system serves to ensure good management for relationships with customers and the company. Start recording and collecting data until the registration of sales activities.
The advantage of CRM systems is that any communication and communication with customers can be monitored as best as possible from both various platforms. Through various platforms and services. Whether it’s on the phone or on the phone. Consumer data is certainly an important thing, of course companies will keep it secret. Telkomsel can control any communication that has taken place.
For example, customer service teams and customers interacted. Customer service doesn’t serve consumers happy, however, so the company can monitor employee performance and use it to improve it. An example of the root cause of the problem is because the customer service team is not used to managing customers, the company will seek solutions.
The solution the company uses is to improve skills or training. However, if a team of customer officials actually has capabilities, it’s just that they don’t perform service procedures correctly or according to SOP, so that behavior can be a company’s step in deciding on a strategy.
CRM or Customer Relationship Management with integration system services certainly includes consumers’ personal information. Such as phone number, name, address and so on. Not only can you collect data about customer problems in the system. So that Customer Service can see the database as a step to provide the best service.
When a consumer contacts a team of customer service managers, they will be able to respond. The answer given is obviously in a short period of time and accurate according to the portfolio database. Data is certainly very important. Of course, the company will guarantee that. Therefore, you no longer need to hesitate to use the new Telkomsel call center service.