How to contact the Mandiri call center for customer complaints
The existence of the mandiri call center is indeed one of the best places for customers who want to complain or get problems during transactions. This bank also allows members to easily access complaint handling services orally and in writing.
By becoming a customer of a bank, it cannot be separated from various types of problems that occur such as loss of debit/credit cards, forgotten identification numbers, lost booklets, want to block ATMs so that they can not perform transaction activities. Of course, a series of these problems have happened to you, right?
To overcome these problems, you don’t really need to worry or worry, because the existence of the mandiri call center can be the best reference. The existence of the call centre is provided in accordance with the provisions of the applicable financial services authority or OJK. The complaint mechanism of Mandiri Bank is also very easy.
There is a call center number where he can be contacted at any time. For those of you who want to file a complaint, make sure you do so. Don’t forget to tell you the details of the problem he is facing. Be sure to provide some important documents needed, including the existence of a booklet.
The existence of the complaints service is available in a bank branch. Although the method is quite easy, quite a few people do not know how the right mechanism is to contact mandiri call centers. Quite a few clients have abandoned their intention to dothe duan due to the lack of knowledgeabout the procedure.
Overview of Bank Mandiri as a public company
Before you know the call center service, you should also know at a glance this bank. PT Bank Mandiri Tbk itself is a bank with considerable assets in Indonesia. In addition, it turns out that it was listed as a public company on the Indonesian Stock Exchange by having the stock code BMRI.
Established on October 2, 1998, the company itself was originally part of a bank restructuring program run by the Indonesian government. At that time, there was an economic crisis where the state-owned banks, namely the State Bank of Commerce, Bumi Daya, Indonesian import exports and Indonesian development, were combined into one. Namely given the name of Bank Mandiri .
In its own journey, Mandiri continues to develop a variety of banking products that can be chosen by potential customers according to their respective needs. The products offered by the Mandiri call center may include savings products to loan products.
In addition, Mandiri’s work is also indisputable. It is not without reason that the company has in fact made a significant development in providing services to the sector of small and medium-sized enterprises to retail companies that make a considerable contribution. There is also no need to doubt about performance.
There are different types of services that have been offered by the company to its customers. In addition to various types of savings and loan products that can be tailored to the needs of its customers, Mandiri also provides a 24-hour call center service that can be the best place to file complaints. By making the company one of the leading companies in Indonesia.
Self-service call centre u for complaints
At this point, Kamu should still be looking for call center services, right? Ifyou wish to file a complaint or complain, you can call the number 14000. But the number is only accessible to someone in the regions of surabaya, palembang, jakarta, medan, bogor, yogyakarta, denpasar, jakarta, banjarmasin, semarang and makassar.
For guests who are outside the city above, there is no need to worry. Because you can contact the Mandiri call center at (021) 5299-7777. The rates where they will be charged to customers are also very cheap. You can contact directly by phone or mobile phone. During this time, if you call the number 14000, you will be charged a daily rate .
For those of you who are mobile users, you will be charged a flat rate with biay per minute. For more details, see the review below.
- The telkomesel helo card will be charged With Rp 1200
- Telkomesel Simpat Rp1.800
- Indosat Rp1 700
- Xl Rp1.7000
- Flexi Jakarta lokasl
In the meantime, for customers who access the number (021) 5299 7777, Telkom rates will apply . If you wish to make non-cash transactions via Mandiri Call, you must have a Mandiri Pin Call.
The Pin call can be obtained by first registering at the Mandiri Bank ATM nearest you to your city. Customers can enter the ATM card directly with the PIN code. If this is the case, you can continue it by selecting the e-banking registration menu and following the following instructions.
Via email and social media
In addition to contacting through the Mandiri call center service, customers can also file complaints regarding emails and social media. For those of you who wish to contact by e-mail, you can directly send a message to Mandiricare@bank Mandiri.co.id. To file a complaint by e-mail, the customer can clearly convey the problem or complaint.
Remember to provide the necessary documents during the process, such as booklets, debit/credit cards, proof of transactions, complaint information that includes the date and time of the transaction, nominal and others. For more details, you can first ask in the customer service section.
Another way that customers can use to make complaints is to access the official website of Bank Mandiri, namely www.bank Mandiri.co.id you can then directly select the contact us menu. In the menu, you will need to enter some data. Make sure you never falsify this data.
To contact Mandiri’s customer service or call center, there are still other ways, including via their social media, including via Twitter @Mandiricare or by sending a message via Telegram Care to 0811-8414-000. It’s good to be patient and wait for an answer.
How does the process of handling customer complaints work?
Already know how to contact the Mandiri call center service, the process for complaining to these customers includes:
- Customers can immediately submit complaints through the call center facilities that have been provided. If this is the case, the bank will immediately check the relevance of the customer data.
- Then the customer will immediately receive the complaint registration number and the agent will receive and record customer complaints.
- Mandiri agents will immediately follow up and resolve customer complaints based on the type of complaint they were submitted to.
- If the customer has accepted the solution or settlement, the complaint will immediately be considered complete.
- In the meantime, if no agreement is reached, the client can immediately submit a dispute resolution request to the implementer of the banking mediation function when it has been facilitated by bank Indonesia.
Various types of problems are often encountered by customers of a bank, including members of Mandiri. To overcome this problem, you can contact the Mandiri call center after-sales service directly who will immediately overcome and provide you with the best solution.